Our Terms and Conditions

Orders

During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. It is your responsibility to ensure that all details provided are accurate and we will take no liability for failure to deliver goods due to incorrect details being provided.

• We accept payment by most major credit and debit cards and via Stripe and/or PayPal.

• By clicking on the 'complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

• Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

Delivery

Cancellation

We cannot be held responsible for incorrect addresses so please provide a full postcode and any instructions that will help the driver. Please provide an email and/or daytime phone number for yourselves and a telephone number for the recipient. Same-day orders must be ordered before 11o'clock otherwise delivery will be the next following working day.

If the recipient is out when we deliver, we will leave the gift with a neighbour if they are happy to take responsibility for it. If this cannot be done we may leave in a secure, dry place such as a porch, shed or garage. (please advise when ordering if there are any safe places where the item can be left should nobody be home).

If the gift cannot be left it will be returned to the shop for collection or re delivery. A card will always be left through the door to advise the recipient of where the flowers have been left. If the recipient is physically unable to collect their flowers/plant a new delivery date will be arranged with the recipient at the earliest convenience

Due to the speed in which our orders are processed, we can only accept cancellations up to 24 hours prior to the requested delivery date. Please contact us by calling the shop (see our contact details page)

Refunds

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Because of the perishable nature of Products and in order to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

• If you have a complaint relating to the quality of the product received, we will require a digital image to be sent to our email to assist with investigation of your complaint and to ensure a speedy resolution.

• We will consider refunds on a case by case basis, although refunds will not be given as a matter of course. An investigation into the complaint will be conducted and you will be notified in writing or via telephone of the outcome.

• Refunds will not be given for fresh goods that perish outside of 5 days following delivery - although the majority of our flowers will have a much longer shelf life than this; the lifespan of each piece will vary depending on the variety of flowers used. It is the responsibility of the recipient to ensure that correct care is offered to each piece to ensure longevity. Please follow the instructions on the care card provided with the flower gift.

Returns

In the event that you are not satisfied with the Online Service any complaints should be addressed toour contact details listed on the website.

Disclaimer
Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

If you have any queries or concerns regarding any of our goods or services, please contact us prior to placing an order and we will be happy to assist

Flower school terms and conditions

🌿

Lily & Bee Floristry School — Terms & Conditions

Welcome to Lily & Bee Floristry School. Please take a moment to read the Terms & Conditions below before completing your booking.

1. About Us

Lily & Bee Floristry School provides beginner and professional floristry training from:

The Smithy Studio, High Street, Southwick, PO17 6EB.

By booking any course or workshop, you agree to these Terms & Conditions.

2. Booking Your Place

All bookings are made through our website.

Your space is confirmed once the deposit has been received and written confirmation has been sent to you.

3. Deposits

A £100 non-refundable deposit is required to secure your place.

Because spaces are limited and flowers/materials are ordered in advance, deposits cannot be refunded under any circumstances.

4. Balance Payments

The remaining course balance must be paid three weeks (21 days) before the course start date.

If the balance is not received by this deadline, your space may be released and the deposit retained.

5. Cancellations & Refunds

More than three weeks before the course:

✔ Any balance paid (excluding the deposit) will be refunded.

Within three weeks of the start date:

✘ No refund can be given, as materials and tutor time will already be secured.

All cancellations must be made in writing via email or message.

6. Changing Your Booking

If you need to move your booking and notify us more than three weeks before the start date, we will try our best to transfer you to another available date.

Requests made inside the three-week window cannot be guaranteed.

7. Substituting a Participant

If you cannot attend, you may send someone else in your place — just let us know beforehand.

8. Course Content & Materials

All flowers, tools and resources needed for the course are provided.

Course content may vary slightly due to seasonal availability, but the learning experience will always remain of professional standard.

9. Health, Safety & Suitability

Please inform us of any allergies, medical needs or mobility requirements in advance so we can support your participation safely.

10. Personal Belongings

Lily & Bee cannot accept responsibility for personal belongings brought to the studio. Please keep valuables with you at all times.

11. Photography & Media

We may take photographs during classes for marketing purposes.

If you prefer not to be in any photos, simply let your tutor know at the start of the session.

12. Data Protection

Your details are used only to manage your booking and are never shared with third parties, except where legally required.

13. If We Need to Cancel

If we need to cancel or reschedule a course (for example due to illness or unforeseen circumstances), you will be offered either:

• A transfer to another date, or
• A full refund of your payments

Travel or accommodation costs are not covered.

14. Contact Us

For questions or booking support, please email:
via contact form

By completing your booking, you confirm that you have read and accepted these Terms & Conditions.

🌿

Lily & Bee Floristry School — Terms & Conditions

Welcome to Lily & Bee Floristry School. Please take a moment to read the Terms & Conditions below before completing your booking

1. About Us

Lily & Bee Floristry School provides beginner and professional floristry training from:

The Smithy Studio, High Street, Southwick, PO17 6EB.

By booking any course or workshop, you agree to these Terms & Conditions.

2. Booking Your Place

All bookings are made through our website.

Your space is confirmed once the deposit has been received and confirmation has been sent to you.

3. Deposits

A £100 non-refundable deposit is required to secure your place

Because spaces are limited and flowers/materials are ordered in advance, deposits cannot be refunded under any circumstances.

4. Balance Payments

The remaining course balance must be paid three weeks (21 days) before the course start date.

If the balance is not received by this deadline, your space may be released and the deposit retained

5. Cancellations & Refunds

More than three weeks before the course:

✔ Any balance paid (excluding the deposit) will be refunded

Within three weeks of the start date

✘ No refund can be given, as materials and tutor time will already be secured

All cancellations must be made in writing via email or message.

6. Changing Your Booking

If you need to move your booking and notify us more than three weeks before the start date, we will try our best to transfer you to another available date.

Requests made inside the three-week window cannot be guaranteed.

7. Substituting a Participant

If you cannot attend, you may send someone else in your place — just let us know beforehand.

8. Course Content & Materials

All flowers, tools and resources needed for the course are provided.Course content may vary slightly due to seasonal availability, but the learning experience will always remain of professional standard.

9. Health, Safety & Suitability

Please inform us of any allergies, medical needs or mobility requirements in advance so we can support your participation safely10. Personal Belongings

Lily & Bee cannot accept responsibility for personal belongings brought to the studio. Please keep valuables with you at all times

11. Photography & Media

We may take photographs during classes for marketing purposes.

If you prefer not to be in any photos, simply let your tutor know at the start of the session.

Your details are used only to manage your booking and are never shared with third parties, except where legally required.

13. If We Need to Cancel

If we need to cancel or reschedule a course (for example due to illness or unforeseen circumstances), you will be offered either:

• A transfer to another date, orA full refund of your payments

Travel or accommodation costs are not covered.

14. Contact Us

For questions or booking support, please email:

📧 emma.gaylor@yahoo.com

By completing your booking, you confirm that you have read and accepted these Terms & Conditions.